Blog/WhatsApp & mobile money

Loans Taken in Your Name: Identity Fraud and Credit

A lender or collector contacts you about a loan you never took. How identity fraudsters borrow in your name, and how to report, dispute and protect your credit record.

CyberWatch AI4 October 2026 · 2 min read
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A message arrives: your loan is overdue. You never borrowed anything. Someone has used your identity, your phone number or your documents to take a loan in your name. It is identity fraud, and you can challenge it.

How it happens

What to do

  1. Contact the lender through official channels and say the loan is fraudulent. Ask for details in writing.
  2. Report to the police and get a reference number. See reporting identity theft.
  3. Check your credit report and other lenders linked to your number.
  4. Use protections where available: credit freezes, fraud alerts or protective registration. See credit freezes.
  5. Keep a log of every call and letter. See identity fraud log.

Do not pay "to make it go away" without disputing. Paying can look like accepting the debt.

Related: account opened in my name. For more, see loan app scams and unlicensed lenders.

Frequently asked questions

How could someone take a loan in my name?

Using your ID copies, a selfie, your phone number or SIM, or personal details from a data breach or phishing.

Do I have to repay it?

You should not have to repay a loan you did not take, but you must report and dispute it quickly with evidence.

How do I check for other loans?

Check your credit report where credit bureaus exist, and ask your mobile money provider which loan products are linked to your number.

Sources

  1. IdentityTheft.gov, US Federal Trade Commission
  2. Credit Freezes and Fraud Alerts, US Federal Trade Commission
  3. Protective Registration, Cifas (UK)
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