Training Finance Teams Against Payment Fraud
Finance teams are the last line of defence against payment fraud. Realistic scenarios, short drills and verification practice that make checking automatic.
Whoever pays the bills is the target of the most costly business fraud. Training finance staff is not about lectures; it is about practising the checks until they are automatic.
Scenarios to practise
| Scenario | Correct response |
|---|---|
| Supplier emails new bank details with an invoice. | Call the supplier on a known number. See changed bank details. |
| The CEO asks for an urgent, confidential transfer. | Call the CEO on a known number. See executive impersonation. |
| An employee asks by email to change salary details. | Confirm in person or by phone. See payroll diversion. |
| A voice call from "the director" sounds right but asks for secrecy. | Hang up and call back. See deepfake voice calls. |
Drills
- Walk through the verification procedure with a real supplier record.
- Practise the call-back script: "We always confirm changes by phone."
- Practise what to do if money already left. See payment fraud response.
Recognise good catches. Thanking someone who stopped a fraud attempt reinforces the habit for everyone.
Related: phishing aimed at finance teams. For more, see our guide to business cybersecurity.
Frequently asked questions
How often should finance teams train?
Short sessions every few months, plus a quick reminder when new fraud patterns appear.
What makes training effective?
Realistic scenarios from your own business, practising the actual call-back process, and praise for people who check.
Should we test finance staff with simulated fraud?
Carefully and fairly, with clear rules and no punishment. The aim is building habits, not catching people out.
Sources
- Phishing attacks: defending your organisation, UK National Cyber Security Centre
- Cybersecurity for Small Business, US Federal Trade Commission
- Exercise in a Box, UK National Cyber Security Centre
