Fake Delivery Messages on WhatsApp
A 'courier' messages on WhatsApp about a parcel that needs a fee, an address update or a code. How delivery scams work in chat and how to check your parcel safely.
Delivery scams that once arrived by text now also turn up in WhatsApp chats. A "courier" says your parcel is held, your address is incomplete, or a small fee is due. Some ask for a code "to confirm delivery".
Common versions
- Redelivery or customs fee with a payment link. See parcel delivery text scams.
- Address confirmation collecting personal details.
- "Read me the code": the code is actually for your WhatsApp, bank or mobile money account.
- Marketplace sellers: a fake courier "arranged by the buyer" asks you to pay insurance.
hxxps://track-redeliver-now[.]infoHow to check
- Were you expecting a parcel? Check your order confirmation.
- Use the tracking number from the retailer on the courier's official app or website.
- If you are still unsure, contact the retailer.
Never read out or forward a code to a delivery person unless it is a delivery code the retailer told you to use on handover.
Got a delivery message? Paste it into CyberWatch AI Scan for a free check.
Related: courier phishing emails. For more, see our guide to WhatsApp scams.
Frequently asked questions
Do real couriers use WhatsApp?
Some do, especially local delivery riders and some companies. The safe check is to confirm through the retailer or courier's official app or website using your own tracking number.
A delivery driver asked me for a code. Should I give it?
Only a delivery confirmation code that the retailer told you to give on handover. Never a code from a bank, WhatsApp or other app.
I paid a small redelivery fee. What now?
Call your bank to block the card and watch for further charges. The fee was a way to collect your card details.
Sources
- Online Shopping, US Federal Trade Commission
- About suspicious messages and scams, WhatsApp Help Center
- How to protect yourself from suspicious messages and scams, WhatsApp Help Center
