Scammers Impersonating Your Business on WhatsApp
A fake WhatsApp account uses your logo to take orders, deposits or payments from your customers. How to report it, warn customers and make your real number easy to verify.
A customer sends you a screenshot: "Is this you? They're asking for a deposit." The profile shows your logo, your business name and even your product photos, but the number is not yours. Here is how to respond.
Right away
- Collect evidence: screenshots of the profile, the number and messages sent to customers.
- Report the account in WhatsApp, and ask customers who were contacted to report it too.
- Warn customers on your website, social media and your real WhatsApp status.
- Check your own account has not been taken over. See WhatsApp Business security.
A short customer warning
Make your real number easy to verify
- List it on your website and every social profile.
- Use a consistent business name and logo.
- Consider WhatsApp's business verification options.
If the impersonation also involves fake websites or emails, see responding to brand impersonation.
Related: fake business accounts and badges. For more, see our guide to WhatsApp scams.
Frequently asked questions
Can I get the fake account removed?
Report it in WhatsApp and ask customers who were contacted to report it too. Multiple reports help WhatsApp act.
How do I prove which number is really mine?
Publish it on your website, social profiles and printed materials, and consider WhatsApp's business verification options.
A customer paid the fake account. Is my business liable?
It depends on your country and circumstances, so take advice if needed. Help the customer report it and keep records of your warnings.
Sources
- How to block and report someone, WhatsApp Help Center
- About Meta Verified for Business on WhatsApp, WhatsApp Help Center
- Cybersecurity for Small Business, US Federal Trade Commission
