Remote Access Requests During a Call
"Let me connect to your computer to fix this." How callers use legitimate remote control tools to steal money and install malware, and the rule that keeps you safe.
Many phone scams reach the same moment: "To fix this, I need to connect to your device. Please download this app and read me the code." Once a caller has remote access, they can see your screen, control your mouse, open your bank, and install anything they like.
When the request comes
- After a fake virus warning. See tech support pop-ups.
- After calling a number from a fake invoice. See callback phishing.
- During a "refund" or "fraud" call. See refund scams.
- From fake investment or job "onboarding" staff.
What happens next
- You install a genuine remote access or screen-sharing tool.
- You read out a session code or approve a connection.
- The caller asks you to log in to your bank "to check" or "receive a refund".
- They blank your screen or distract you while moving money or installing more software.
The rule: never install remote access software or share your screen for anyone who contacted you. Only use these tools with IT support you contacted through a known channel.
If you gave access
Hang up, disconnect from the internet, remove the software, call your bank from another phone, and change passwords from a clean device. See what to do after giving a scammer remote access.
Asked to install an app during a call? Hang up and describe the call in CyberWatch AI Scan for a free second opinion.
Related: remote access app scams. For more, read the complete guide to phishing.
Frequently asked questions
Are remote access tools illegal?
No. They are legitimate tools used by IT teams. The danger is letting a stranger who contacted you use them on your device.
Would my bank ever connect to my computer?
No. Banks do not ask customers to install remote access software to fix fraud or process refunds.
What should I do if I already allowed access?
Disconnect from the internet, remove the software, call your bank and change passwords from another device.
Sources
- How To Spot, Avoid, and Report Tech Support Scams, US Federal Trade Commission
- Phone Scams, US Federal Trade Commission
- Recovering a hacked account, UK National Cyber Security Centre
